At Plenty O'Cookies, we understand that plans can change, and we strive to accommodate our clients to the best of our ability. However, cancellations can result in significant costs for us, which is why we have established the following cancellation policy:

1. Custom Cookie Orders:

• Clients are required to make full payment before their order is confirmed and scheduled.

• If a client cancels their order at least two weeks prior to their scheduled pickup date, they will receive a full refund.

• If a client cancels their order within one to two weeks leading up to their pickup date, they will be eligible for a refund of up to 50% of the total amount paid.

• If a client cancels their order within one week of their scheduled pickup date, no funds will be refunded.

2. Cookie Decorating Workshops:

• For our cookie decorating workshops, cancellations are accepted up to two weeks before the workshop date.

• If a client cancels their workshop registration between one to two weeks before the workshop, they will be eligible for a refund of 50% of the workshop fee paid.

• If a client cancels their workshop registration within one week of the workshop date, no funds will be refunded.

We highly encourage our clients to plan accordingly and provide us with sufficient notice if they need to cancel their order or workshop. This helps us efficiently manage our resources and meet the needs of our other clients.
Refunds will be processed using the original payment method, and any applicable processing fees will be deducted from the refunded amount.

Please note that this cancellation policy applies to all orders and workshops, and exceptions cannot be made on an individual basis. We appreciate your understanding and cooperation in adhering to this policy.
If you have any further questions or concerns regarding our cancellation policy, please feel free to contact our customer service team. We look forward to serving you at Plenty O'Cookies!